RELEVANT EXPERIENCE
  Salon Operations Management
Developed Fantastic Sams Operations Manual
Developed Fantastic Sams Human Resource Manual
Implemented Fantastic Sams National Standards Program
P&L responsibility for a chain of 120 company owned stores in the hair sector of the beauty industry
Managed a staff of 20 regional directors, 100 store managers etc. (1,000 total employees)
Turned an unprofitable $11MM region into a $13MM profitable region in 2 years (Premiere Salons)
Created retail program, managed implementation in 1300 salons
   
  Franchisee Training / Franchise management
Designed, developed and implemented franchisee training programs for sales, operations, and management for the largest chain of international franchised cosmetic retail outlets. (Merle Norman, 2000 franchisees)
Platform speaker for national franchise conventions (Fantastic Sam’s, Merle Norman)
15 years as senior International Training Specialist and curriculum Builder
   
  Program Development
Developed management, customer service, sales and communication, programs for international chain of beauty salons
Developed technical skills training program to improve artistic excellence and retail sell through
   
  Organizational Development
Needs assessment
Store operations manual
Regional representative training programs
Performance management programs
Franchisee operations manual
Leadership training
Customer service guru
   
  Foundational Capabilities
Operations Management – Company stores and Franchise management
Program Development – Training, Marketing, Communication, etc.
Organizational Development – Team building, motivational speaking, Business process reengineering
Marketing – Bridging the gap between cosmetic artistry and improved retail sell through
Franchisee Relations - Thoroughly versed, working directly with franchisees
Cosmetics Industry – Thoroughly versed, 20 years in the industry
   
Key Note Speaker
You're not getting an ordinary presentation!
At the end of a keynote presentation from me, your audience will leave motivated and inspired to make change and will also have the tools and resources to make that change happen.
Trainer
We take a unique angle!
At Unique Directions in Training, I view my jobs as trainer much differently than most in my field. My approach is to make the training experience personalized, addressing the challenges and issues that are impacting your business right now.
Business Coach
Address the issues facing your business!
My clients benefit greatly from more one-on-one consultation to meet your precise needs.
I work directly with you to find new ways and ideas to improve your salon operations.
The Learning Experience
Fun, energetic and inspirational!
If you're tired of listening to speakers drone on as they stand behind a lectern, then Unique Directions in Training is the solution for you. In our sessions, you'll work in groups through an experiential process.
It's never a gamble with Lauren Stiles
Lauren Stiles is the business side of beauty
A trainer and consultant who motivates people to make the change they need. Lauren Stiles has helped thousands of people with the day-to-day operations of running a small business.
Her experience in the salon industry makes her a trusted, valuable resource for salon owners and managers.
Our salon manager, Tania Rios and I joined this program… I have seen Tania become a better communicator and sharpen her management skills… She has better control and is more confident...